Please be sure to also read the below

About date/time selection and delivery

• If you do not specify a preferred delivery date and time, we will ship your order in the shortest possible time. (Excluding Saturdays, Sundays, holidays, and peak season)
• We do not accept date and time specifications for purchases of new products or pre-order items.
• 法人割引が適用されるご注文で、お届け希望日を指定されたい場合は備考欄にその旨を記載してください。5営業日以降、2週間以内で指定が可能です。
• If you choose bank transfer, we will ship after confirming the payment.
• Please note that we may not be able to meet your requested delivery date and time due to shipping availability. Please be aware of this in advance.

Gift Wrapping

We do not offer wrapping or gift wrapping. If you are looking for a gift, please purchase a gift box or a gift bag.

Receipts

Receipts can be downloaded as PDF files from the notification e-mail sent after the shipment is completed. (Japanese only)

Cancellation or change of order

Your order is complete when you click the “Complete Order” button on this site.

注文内容や住所の変更は、一度注文をキャンセルし、再注文をお願いします。注文から1時間以内であれば注文のキャンセルが可能です。

キャンセル申請
注文から1時間を超えてのキャンセルはお受けできません。

If you have registered your carrier email address

If you have registered a cell phone carrier's email address (docomo, au, softbank, etc.), there are cases where emails from the store are blocked due to “domain specified reception” or “PC email rejection setting”.
Please check your e-mail settings so that you can receive e-mails from @k-aijp.com. If you have an email address
, we recommend that you use an email address that can also be received by PCs, such as gmail.