Japan Post or Sagawa Express Co., Ltd.
You cannot choose the shipping carrier. Please check the tracking number on the email notification of shipping completion.
Shipping Policy
Domestic
Shipping carrier
Shipping Fee
We do not accept additional orders for combined delivery,
and shipping charges will apply to each order.
For orders of ¥5,000 (tax included) or more : Free
For orders ofFor orders of less than ¥5,000 (tax included) :
the main island, Shikoku, Kyushu 700yen
Hokkaido, Okinawa 1,400yen
Shipping Date
We will ship within 3 business days after the payment is completed. If the order includes Saturday, Sunday, national holidays,
or holidays, the order will be shipped within 3 business days after omitting Saturday, Sunday, national holidays, and holidays.
(e.g.: Order placed on a Friday → Shipment by Wednesday based on the conversion of business days from Monday, omitting Saturdays and Sundays.
If you choose to pay by bank transfer, the order will be shipped after the transfer is confirmed.
Orders with a corporate discount will be shipped within 5 business days after payment is completed.
Minimum delivery date
The minimum delivery date varies depending on the payment method and delivery area, but please allow 3 business days.
Please note that if Saturday, Sunday, or a national holiday is included, we will respond from the beginning of the vacation.
Specify delivery date
After 5 business days, you can specify within 2 weeks.
For orders placed after 12:00 PM, you may specify 5 business days from the next day. If no designation is made, the order will be shipped at the earliest possible date (excluding Saturdays, Sundays, holidays, and peak season).
*Please note that we may not be able to meet delivery date and time requests during peak periods, weather, traffic conditions, or in certain areas. Please understand this in advance.
Check delivery status
https://origamionlinestore.rcmr.io/trackingYou can check the delivery status here.
Alternatively, please check the tracking number and delivery status from the email sent when the shipment is completed.
Change delivery date and time
Once the shipment has been completed, the delivery date and time cannot be changed. Please check the delivery notification e-mail sent after the shipment is completed and contact the delivery company to change the delivery date and time by yourself.
In case of absence
If you are not at home at the time of delivery, the delivery company will leave a notice of absence, and you will be asked to arrange for re-delivery. The package will be kept for 7 days from the date of the first delivery.
We cannot reship returned items, so please place another order.
In such cases, shipping charges will not be refunded. Only the product price will be refunded.
International Shipping
Shipping carrier
US : DHL
Other countries : EMS or DHL (*You cannot choose the delivery service. )
*Please check the tracking information in your shipping confirmation email to see whether your order was shipped via EMS or DHL.
Shipping Fee
It depends on the contents of your order and delivery area.
Shipping costs will be displayed after you enter your address on the cart page.
We do not accept bulk shipments of additional orders, and shipping charges will apply to each order.
We do not accept multiple destinations for one order.
Shipping to Delivery
EMS
When a shipment is sent via Japan Post EMS, it will be handed over to the local postal service or its partner delivery company (e.g., Chronopost, Royal Mail, Australia Post, etc.) upon arrival in the destination country, and then delivered according to the process below.
1. Shipping of items
You can track your parcel using the tracking number on the official Japan Post tracking page.
Due to the contractual arrangements between Japan Post and postal operators in each country, once a parcel shipped from our company leaves Japan and arrives overseas, we are unable to arrange redelivery or make any other delivery-related requests on your behalf.
Please check your tracking number and contact your local post office in your country or region directly.
You can find information on the local post office for your area at the link below.
https://www.post.japanpost.jp/int/ems/delivery/link_en.html
2. Payment of Duties / Taxes
If import duties or taxes are incurred, payment will be required.
In such cases, you will receive a notification from the local post office or delivery carrier.
If you do not receive the notification, please contact the local delivery company directly.
3. Delivery Attempt / Notice
If you are not at home when delivery is attempted, a notice will be left.
Please follow the instructions to request redelivery or pick up the parcel at your local post office.
-Useful Links Japan Post International Mail
DHL
1. Shipping Notification
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number.
2. Track Your Shipment
You can check your delivery status at any time via the DHL official tracking page:
DHL Tracking https://www.dhl.com/global-en/home/tracking.html
3. Customs Procedures After Arrival
Once the parcel arrives in the destination country, it will go through import inspection and customs duty assessment.
If customs duties or import taxes apply, a payment notice (via email or SMS) will be sent to the recipient by DHL.
4. Payment of Duties and Taxes
・DHL acts as an intermediary for customs in the destination country and may advance the taxes on behalf of the recipient. The recipient will then make the payment directly to DHL.
・You can pay DHL directly online via credit/debit card or the DHL “Duties & Taxes Payment” system.
・If payment is not completed, the parcel may be held by customs and eventually returned to the sender.
5. Delivery or Pickup (ServicePoint)
After customs clearance, delivery will proceed.
If you’re not home, DHL will provide a redelivery or pickup option through the On Demand Delivery service.
DHL On Demand Delivery https://delivery.dhl.com/?utm_source=chatgpt.com
6. At the Time of Delivery
Please have your tracking number and valid ID ready if required.
Once received, check the contents immediately. In case of damage or missing items, contact shop-origami@k-aijp.com.
-Useful Links
Customs duties and other charges
Import duties, value-added taxes, and customs clearance fees are the responsibility of the customer.
In our online store, you pay only the price of the product and shipping costs.
Since customs duties are determined by local customs, we cannot guarantee the exact information or amount of any customs duty payments.
You can usually find out the import restrictions in your country by visiting official government websites, so we recommend that you check before placing your order.
Shipping Date
We will ship within 5 business days after payment is completed.
If Saturday, Sunday, or a national holiday is included in the order, the order will be shipped within 5 business days after the vacation.
Orders with a corporate discount will be shipped within 14 business days after payment is received.
Available delivery areas and estimated delivery days
We cannot deliver to areas that are not within our delivery area.
Even if you are in a delivery area, we may not be able to deliver to some areas. Please check after entering your address on the cart page.
Approx. 7 days United States of America
Approx. 7-14 days
Nepal, Philippines, Sri Lanka, Pakistan, Mongolia, Indonesia, India, Thailand, Vietnam, Singapore, Bhutan, Malaysia, Maldives
Approx. 10-30 days
Ireland, Liechtenstein, Spain, Portugal, Switzerland, Belgium, France, Greece, Italy, Netherlands, England, Germany, Finland, Romania, Bulgaria, Austria, Czech Republic, Denmark, Hungary, Lithuania, Monaco, Norway, Poland, Sweden, Malta Estonia, Guernsey, Latvia
Cyprus, Jordan, Kuwait, Lebanon, Mexico, New Zealand, Oman, Qatar, Turkey, Saudi Arabia, Australia, Canada, United Arab Emirates, Bahrain, Israel
Approx. 14 to 60 days
Algeria, Argentina, Cote d'Ivoire, Egypt, Ethiopia, Madagascar, Mauritius, Morocco, South Africa, Togo, Tunisia, Uganda, Kenya, Nigeria, Panama, Ghana, Brazil, Chile, Peru, Ecuador, Costa Rica Trinidad and Tobago
Note:
Delivery times are approximate.
- Delivery may be delayed significantly due to shipping conditions.
- Please note that delivery may be delayed significantly due to shipping conditions.
- Due to the contract with our distributor, we are unable to ship to the following areas from our online store.
*Customers residing in China, Korea, Hong Kong, Macau, and Taiwan, please contact [Distributor] directly. (Please note that some products are not available.)
Designation of delivery date
Please note that we do not accept delivery date specifications.
Status of delivery
Please check the tracking number and delivery status from the email sent when the shipment is completed.
In case you are not at home
If you are not at home at the time of delivery, the delivery company will leave a notice of absence, so please contact the delivery company directly for re-delivery. We cannot reship returned items, so please place a new order.
Shipping charges for returned orders are not refundable. Only the product price will be refunded.
