Shipping Policy

Delivery company

<Domestic>
In case of card payment / payment by wire transfer : Sagawa Express Co., Ltd.
Shipping to Okinawa Prefecture :  Japan Post

<Overseas>
International mail (EMS)

Shippeng fee

<Domestic>

Cash on delivery fee: Free

For purchases of ¥5,000 (tax included) or more: Free
For purchases of less than ¥5,000 (tax included):

Hokkaido

¥1,760

Aomori/Akita/Iwate

¥1,155

Miyagi/Yamagata/Fukushima

¥1,045

Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi

¥935

Niigata, Toyama, Ishikawa, Fukui, Nagano, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama

¥880

Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi

¥935

Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima

¥1,045

Okinawa

¥3,135

 

 <Overseas>
Shipping fee: Depends on delivery area. Please check the cart page.

* Currently, due to the influence of the COVID19 infection and the situation in Russia and Ukraine, the number of airmails is being reduced, so some countries / regions cannot handle overseas delivery.
Our EC site, you can only order in countries / regions where overseas EMS shipping is possible at the time of ordering. (June 13, 2022)

<Domestic・Overseas>
We do not accept bulk shipments for additional orders.
Shipping fee will be charged for each order.

 

Customs duties and other fees

<Overseas>
We do not add any taxes, VAT, or other hidden charges.
Customers will pay exactly the prices stated on the Website. Depending on your country or region, you may be subject to import duties, VAT, customs fees, etc.
We based on import regulations. For more information, please contact the local post office in your area or your country's trade office.

About shipping date

<Domestic>
It will be shipped within 3 business days from us. Please note that if Saturdays, Sundays and public holidays are included, it will be shipped within 3 business days after the holidays.
If you choose bank transfer, it will be shipped after confirming the transfer. (Domestic only)
Domestic orders with a corporate discount will be shipped within 5 business days after payment is received.

<Overseas>

International orders will be shipped within 5 business days after payment is received.
Please note that if Saturdays, Sundays and public holidays are included, it will be shipped within 5 business days after the holidays.
International orders with a corporate discount will be shipped within 5 business days after payment is received.

 

Shortest delivery time

<Domestic>
The shortest delivery date varies depending on the payment method and delivery area, but please use 3 business days as a guide.
Please note that if Saturdays, Sundays, and holidays are included, we will respond from the end of the holidays.

 <Overseas>
The shortest delivery date varies depending on the delivery area. Please check for yourself on the International Mail website below.

List of Delivery Days (EMS: Tokai) - Japan Post

* Currently, due to the influence of the new coronavirus infection and the situation in Russia and Ukraine, the number of flights is being reduced, so the arrival of packages is delayed and it takes more days than usual to deliver. There is. Please note. (June 13, 2022)

 

Designated delivery date


<Domestic>
You can specify up to 7 days after your order.
* If you choose cash on delivery, you can only specify the morning or afternoon and you cannot select the detailed time. (Domestic only)
* Depending on the busy season, weather, traffic conditions, and area, we may not be able to meet your request for delivery date and time.

<Overseas>
Please note that we do not accept delivery dates.

About delivery status


<Domestic>
When shipping, we will send you a delivery notification email, so please check the email, or enter the inquiry number on the
Sagawa Express Co., Ltd. or Seino Transportation Co., Ltd. website. Please check.

 <Overseas>
When shipping, we will send you a delivery notification email, so please check the email and enter the inquiry number on the international postal tracking site to check for yourself.

We cannot answer inquiries regarding the delivery status after the shipment is completed. Please contact international mail directly from the customer.

 

Change delivery date and time

<Domestic>
The delivery date and time cannot be changed after the order is confirmed. Please check the delivery notification email sent after the shipment is completed, and contact the delivery company yourself to make changes.

 <Overseas>
Please note that we do not accept delivery dates.

 

If you are absent

<Domestic・Overseas>
If you are absent at the time of delivery, the delivery company will leave a notice of absence, so please complete the redelivery procedure by yourself.
In addition, the storage period of the package is 7 days from the first delivery date, and if the storage period expires, it will be returned to us.
Redelivery of returned items will incur new return shipping charges and shipping charges. However, we may refuse redelivery at our discretion. Please note that your order will be canceled in this case.